|0.1||quality manual revision||1|
|0.2||Quality Manual catalog||2|
|0.3||Quality Manual issued list||3|
|0.4||Quality manual release order||4|
|0.5||Management representative Appointment note||5|
|1.0||Scope and deletion instructions||7-8|
|2.0||Quality control manual||9|
|3.0||Company products processing flow chart and procedural standards list||10-11|
|4.0||Quality Management System||12-14|
|5.5||Responsibility, authority and communication|
|6.1||Provision of resources|
|7.1||Planning of product realization|
|7.3||design and development|
|7.5||Production and service provision|
|7.6||Control of monitoring and measuring equipment|
|8.0||Measurement, analysis and improvement||27-30|
|8.2||Monitoring and Measurement|
|8.3||Control of nonconforming product|
0.3 Quality manual issue list
|Distribution No.||Receiving department||Copies||Issued Date|
|000||Document Control staff||1||（Manuscript）|
|003||Sales Department Supervisor||1||2015/06/01|
0.4 Issue Communique
In order to improve and perfect our company's quality system, quality management and quality assurance to promote the standardization and internationalization, improve enterprise management level, to enhance the company's efficiency, establish product market position in the field. Our company according to GB / T19001: 2008 idt ISO9001: 2008 standard, in accordance with "scientific, rigorous, pragmatic" principle, compiled the first edition (A0 Version) < Shenzhen LianDa Sponge Product Co.,Ltd Quality Manual > on May, 2015 . Issued on 1st, June, 2015.
The new ISO9001 standards reflect the world's advanced quality management ideas and methods, for continuous quality improvement, to achieve customer satisfaction put forward higher requirements, but also provides a better way, it’s the basis for our company's quality system .
The quality manual is and the fundamental basis of the guidelines for quality management activities, all employees must comply.
Date：1st, June, 2015
0.5 Management representative Appointment Note
Hereby appoint Mr. Zhang Linggan represent Our company in charge of GB / T19001: 2008idtISO9001: 2008 quality management system . his responsibility are as below :
1. Responsible for the organization to establish, implement and maintain the company's quality management system;
2. Reporting quality management system periodically to top management of the company;
3. Ensure that all employees in the company to raise awareness of customer requirements;
4. Quality Management System is responsible for matters relating to liaison with external parties.
We hope all employees subject to coordination and work together to fulfill quality responsibility to ensure the effective operation of the quality management system.
Date：1st, June, 2015
0.6 company profile
Shenzhen Lian Da Sponge Product Co.,Ltd is a company specializing in foam, sponge products, packaging materials and sea cotton organizations, the company since its inception, after nearly 10 years of unremitting efforts, showing a solid strength of enterprises. In recent years the company through industrial upgrading and effective integration of resources, with many outstanding international companies strategic alliances and technical cooperation, actively expand domestic and foreign markets, continued to build an international brand, professional experience mode, and improve core competitiveness of the market force, and strive to international peer leader. Union of Industrial adhere to the continuous technological innovation continue to create value for customers, with the ever-increasing ability to innovate, flexible management mechanism, maturing delivery capabilities to win the trust and cooperation of customers worldwide.
Add: Building 34-36,Area B,Shangcun Yuanshan Ind Park, Gongming , ShenZhen, Guangdong, China 518106
Tel : + 86 755 29892313
Fax: + 86 755 29892326
1.0 scope of application and the deletion of instructions
1.1 Quality Manual applicable to the Company ability to consistently provide product that meets customer and applicable statutory and regulatory requirements; through the implementation of quality management system and continuous improvement, to enhance customer satisfaction.
1.2 The company's main products for the foam, sponge products and the sea cotton packaging materials production and sales services. This manual covers the GB / T19001: 2008idtISO9001: 2008 standard requirements of all the terms other than "7.3 design and development", because the company's products entirely according to requirements for processing, without the design development process.
1.3 Quality Manual referenced standards GB / T19001: 2008idtISO9000: 2008idtISO9000:: 2005 standard terms and definitions 2005 standard, the terms and definitions are GB / T19000 use.
1.4 Quality Manual applies to company-wide quality-related activities, the department functions are assigned as follows:
|4 Quality Management System|
|4.1 General requirements||▲||□||□||□||□||□||□||□||□|
|4.2.1 General principles||▲||□||□||□||□||□||□||□||□|
|4.2.2 Quality manual||▲||□||□||□||□||□||□||□||□|
|4.2.3 Control of documents||□||□||□||□||□||□||□||□||▲|
|4.2.4 Records control||□||□||□||□||□||□||□||□||▲|
|5 Management responsibility|
|5.1 Management commitment||▲||□||□||□||□||□||□||□||□|
|5.2 Customer focus||▲||□||□||□||□||□||□||□||□|
|5.3 Quality policy||▲||□||□||□||□||□||□||□||□|
|5.5 Responsibility, authority and communication||▲||□||□||□||□||□||□||□||□|
|5.6 Management Review||▲||□||□||□||□||□||□||□||□|
|6 Resource Management|
|6.1 provide resources||▲||□||□||□||□||□||□||□||□|
|6.2 Human Resources||□||▲||□||□||□||□||□||□||□|
|6.4 Work Environment||□||□||▲||□||□||□||□||□||□|
|7 product realization|
|7.1 Planning of product realization||□||□||□||□||▲||□||□||□||□|
|7.3 Design and development||不适用|
|7.5.1 Production and service provision Confirm||□||□||▲||□||□||□||□||▲||□|
|7.5.2 Production and service provision||□||□||▲||□||□||□||□||□||□|
|7.5.3 Identification and traceability||□||□||▲||▲||□||□||□||▲||□|
|7.5.4 Customer property||□||□||□||□||□||▲||□||□||□|
|7 7.5.5 Preservation of product||□||□||▲||□||□||□||□||▲||□|
|7.6 Control of monitoring and measuring equipment||□||□||□||▲||□||□||□||□||□|
|8 Measurement, analysis and improvement|
|8.1 General Rules||▲||□||□||□||□||□||□||□||□|
|8.2.1 Customer Satisfaction||□||□||□||□||□||▲||□||□||□|
|8.2.2 Internal Audit||▲||□||□||□||□||□||□||□||□|
Monitoring and measurement of process
|8.2.4 Monitoring and measurement of products||□||□||□||▲||□||□||□||□||□|
|8.3 Control of nonconforming product||□||□||□||▲||□||□||□||□||□|
|8.4 Data Analysis||□||□||□||▲||□||□||□||□||□|
|8.5.1 Continuous Improvement||▲||□||□||□||□||□||□||□||□|
|8.5.2 Corrective Action||□||□||□||▲||□||□||□||□||□|
|8.5.3 Preventive Measures||□||□||□||▲||□||□||□||□||□|
MD: Manager department
AD: Administrative Department
QC: Quality department
ED: Engineering Department
PD: Purchasing Department
PMC: PMC Department
DC: Document Controller
▲ Execution of leading department/person □ Cooperate and assist the department。
2.0 The control of the quality manual
2.1 Quality Manual preparation of approved:
Draft quality tissue preparation
2.1.1 Quality Manual form for Approval.
Comprehensive review of the quality manual for Approval 2.1.2 General Manager, signed the order issued, formally approved the quality management system documentation.
2.1.3 The company held a conference document, issued a formal quality manual and other documents, announced the implementation time and implementation requirements.
2.1.4 As from the commencement of the formal quality management system running.
Quality Manual version 2.2 points controlled and uncontrolled release
2.2.1 The quality manual is an important document in Shenzhen City Dahai Cotton Products Co., Ltd. reflects the quality management system, without the approval of the general manager may not be copied or sent.
Important written documents 2.2.2 Quality manual for the use within the company, and be numbered and stamped "Controlled Documents" seal controlled management.
2.2.3 top management approved by the company's outgoing manual, cover shall be stamped "non-controlled documents" seal.
2.3 Quality Manual modifications and plate changing
Modify 2.3.1 Quality Manual at least once a year of management review meetings propose amendments, the implementation of the revised confirmation.
2.3.2 each modification, the description should be revised according to the outline of the revised quality manual pages.
2.3.3 New file modified, issued by the document control center for all managed custodian, and shall sign the same time to recover older files.
2.4 The name and number of the relevant program: "File Control Program" LD-PR-01
3.Main Business Process Diagram And Contrast For Program and Standard
（I）Main Business Process Diagram ：
（III）PU foaming products/packing foam products process：
Contrast List For Program and Standard
|Item no.||Program Files Name||Program No.||ISO9001：2008 standard|
|1||Document control procedures||LD-PR-01||4.2.3|
|2||Recording control program||LD-PR-02||4.2.4|
|3||Management review control procedures||LD-PR-03||5.6|
|4||HR control program||LD-PR-04||6.2|
|5||Device control program||LD-PR-05||6.3|
|6||Order review control procedures||LD-PR-06||7.2|
|7||Customer complaints control program||LD-PR-07||7.2.3|
|8||Supplier Control Program Review||LD-PR-08||7.4|
|9||Purchasing Control Program||LD-PR-09||7.4|
|10||Production process control program||LD-PR-10||7.5|
|11||Metering equipment management control procedures||LD-PR-11||7.6|
|12||Customer Satisfaction Survey control program||LD-PR-12||8.2.1|
|13||Internal quality control system audit program||LD-PR-13||8.2.2|
|14||Product inspection and control procedures||LD-PR-14||8.2.3 8.2.4|
|15||Document control procedures||LD-PR-15||8.3|
|16||Recording control program||LD-PR-16||8.5.2 8.5.3|
4.0 Quality Management System
4.1 General requirements
Company Press GB / T19001: 2008idtISO9001: 2008 standards established quality management system, which is documented, implemented and maintained, and continually improve its effectiveness. Company management should do the following planning:
4.1.1 determined from market research to product delivery after all the processes needed for the quality management system;
4.1.2 determine the sequence and interaction of these processes, and described by the document;
4.1.3 determine criteria and methods to ensure the effective operation and control of these processes are needed;
4.1.4 ensure the availability of the necessary resources (such as human resources, equipment, facilities, technology, methods and funding) and information (such as customer feedback or company initiative to collect), to support the effective operation and monitoring of the whole process;
4.1.5 monitor, measure (where applicable), and analyze these processes;
4.1.6 implement the necessary measures to achieve the results of these processes are planned and continual improvement of these processes.
The company outsourced processes that affect product conformity to requirements by the purchaser to its control, and the company control over outsourced processes does not absolve the responsibility of customer companies and legal and regulatory requirements. The factory outsourced process is a step beyond the capacity of the outgoing orders or outgoing.
4.2 Documentation requirements
4.2.1 Quality Management System is implemented and maintained file system basis, the appropriate documents to make the quality management system operate effectively. Companies from the actual needs, determine the nature and scope of support documentation required for the quality management system, and the implementation of the system, maintenance and improvements to the provision, which aims to set forth the quality and description of the quality management system to help managers communicate intentions, unified action, rule-based, well documented, and constantly improve.
Quality management system documents prepared by the Company include:
a) Quality Manual (including statements of quality policy and quality objectives);
b) program files and records;
c) operating instructions (such as: operating procedures, inspection standards, work instructions, etc.) and records.
4.2.2 Quality manual
Preparation of quality manual quality department, with effect from the approval of the general manager. The contents of the quality manual should include:
a) quality policy and quality objectives;
b) the scope of the quality management system and cut explanation;
Citation c) program files;
d) description of the interaction between the quality management system processes.
4.2.3 Control of documents
a) For the company's quality management system documentation (including the required external file) has been effectively controlled, the text control staffing of the "File Control Program" establishment of quality management system documents, approval, release, control, implementation and modifications to regulations. Form of a file can be written, it can also be electronic media files (software, optical disks, etc.), different types of files will be well controlled using suitable methods. But the company's controlled documents used in all writing.
b) Quality Management System document control work the following aspects:
1) Before publishing documents, in accordance with the approval authority "document control procedures" set forth for approval, and to ensure that the file is adequacy;
2) before the internal audit organization internal auditor of the company quality management system documentation review, modify if necessary and re-approve documents;
3) the company's quality management system documentation and version control number taken to ensure that the revision and the current revision status of documents can be clear;
4) shall prepare the document control center controller controlled document checklist to ensure all departments to effectively control the company using the latest valid version, and the company controlled documents currently used stamped with a red "controlled document" section to modify the existing identification document status ;
5) Document Control staff to ensure that documents remain legible, readily identifiable and retrievable;
6) of the quality management system required external file, document control center controller according to "document control procedures" requirements management, and distributed to the relevant departments as needed, external documents including: applicable laws and regulations, laws and regulations related to the product documents and standards, as well as technical information provided by customers, etc.;
7) document control center controller when the new file release should be timely recovery of legacy files and unity destroyed. For reservations when obsolete files, these files to be properly identified, that is stamped "void" stamp.
4.2.4 Records control
a) Document Control Rapporteur formulated "recording control program", the quality of the recorded identification, storage, retrieval, protection, retention time and disposition to make regulations.
b) is responsible for the quality control of the text recording blank form of management and the preparation of "recording control list", and its main contents include: record name, record number, custody department, keeping deadlines.
c) Records required by the quality management system, completed by the relevant departments of the relevant personnel, the relevant departments to save. Records shall remain legible, readily identifiable and retrievable.
Destroyed by the department d) quality records in accordance with the "Record Control List" under the retention period be.
4.2.5 The name and number of the relevant program: "File Control Program" LD-PR-01
"Recording control program" LD-PR-02
5.0 management responsibility
5.1 Management Commitment
General manager of the company management must make a commitment. Estabish the system in accordance with the GB / T19001: 2008idtISO9001: 2008 quality management system and continuous improvement; quality management of all the company adhere to the customer focus, customer demands and expectations must be met. It is achieved through the following activities.
a) In the company to convey the importance of laws and regulations and customer satisfaction;
b) establishing the quality policy;
c) quality objectives;
d) conducting management reviews;
e) provision of resources.
5.2 Customer focused organization
General manager, in order to achieve customer satisfaction as the goal, to understand customer needs and expectations, and translate them into requirements to be met under the laws and regulations permit conditions.
5.3 Quality policy
General manager of the development of the company's quality policy. Establishing the quality policy to ensure that:
a) with the company's aim to adapt;
b) meet the requirements of its content, including and commitment to continuous improvement;
c) provides a framework for establishing and reviewing quality objectives for the quality of policy support;
d) at all levels of the company (including the staff) publicity and education, so as to achieve mutual communication and understanding and down;
e) regularly review the quality of policy, so that it has continued suitability.
Under the leadership of general manager of the company's quality policy is formulated:
Full participation, proceeding with times;
Innovation, customer satisfaction。
5.4.1 quality objectives
a) ensure the establishment of quality objectives, general manager, at all relevant functions and levels of the company, that the company will set up overall quality objectives and sub-sector quality objectives; quality objectives must be measurable and consistent with the quality policy.
b) must include quality objectives to meet requirements for product content, companies should regularly evaluate the quality of the target, in order to determine the completion status of quality objectives.
c) the company 2015 annual quality objectives (overall objectives and sectoral targets) See page 18.
5.4.2 Quality management system planning
Management ensures that:
a) the quality management system are planned to meet the total requirements of quality objectives and quality management system;
b) when changes to the quality management system are planned and implemented to maintain the integrity of the quality management system.
5.5 Responsibility, authority and communication
5.5.1 Responsibility and authority
Ensure general manager in the company in accordance with the GB / T19001: 2008idtISO9001: 2008 standard requirements, a clear company organization (see 19), the development of the staff positions of responsibility and authority (see "job description") and the responsibilities of various departments and authorities. Responsibilities of various departments and authorities as follows:
a) general manager
1) the development of quality policy, quality objectives, is responsible for the quality management system to improve decision-making;
2) determine the organization, the provisions of responsibilities of various departments, authorities and relationships;
3) the appointment of a management representative, directing and controlling the quality management system planning and effective implementation of the system;
4) to provide the necessary resources for the effective operation of the quality management system;
5) teach employees abide by the law, and create a quality policy and objectives to achieve a harmonious environment, attention to customer requirements;
6) presided over the management review.
b) management representative
1) establish and maintain a process of quality management system;
2) reporting on performance and improvement of the quality management system to the needs of the general manager;
3) ensuring the promotion of awareness of customer requirements throughout the company;
4) question the quality management system and the external aspects of contact.
c) quality department
1) is responsible for incoming inspection standards, process and finished goods.
2) is responsible for incoming, process, final inspection of products, make the appropriate product identification and inspection records from the test results.
3) responsible for the detection and confirmation of new products.
4) do the testing equipmen